911 Crisis Center follows the action at a dynamic Chagrin Valley area emergency call center in Ohio. Team members’ experience varies from those who are 20-year veterans to those who are just starting out. However, all dispatchers are primed and ready to respond to a wide array of panic-stricken callers. Hearing callers terrorized by shots fired, angered over stolen cars, tearfully pleading during life-threatening medical emergencies or anxiety-ridden over lost children makes working efficiently critical.